Shipping policy

VITALGLOW ships eligible orders to the shipping address provided at checkout. Please make sure your shipping address, email address, and phone number are accurate before placing an order.

Order processing time is usually 1-2 business days after payment is confirmed, excluding weekends, holidays, or unusual order review delays. During high-volume periods, processing may take longer.

Standard shipping times vary by destination, carrier, customs processing, and local delivery conditions. If expedited shipping is selected at checkout, the estimated delivery time may be 3-4 business days where available. Delivery estimates are not guarantees and may be affected by carrier delays, customs, weather, address issues, or other conditions outside our control.

Free shipping may be available on eligible orders when shown at checkout or in current store promotions. Expedited shipping fees, if selected, are displayed during checkout before payment.

Once an order ships, tracking information may be sent by email when available. Customers are responsible for monitoring tracking updates and contacting the carrier or VITALGLOW support if there is a delivery issue.

International orders may be subject to customs duties, taxes, brokerage fees, or import charges depending on the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

If your package is delayed, lost, damaged, or marked delivered but not received, contact us at cs@vitalglowlink.com with your order number and tracking information so we can review the issue.