Returns and Warranty

VITALGLOW offers product support and a 30-day refund or replacement option for eligible orders.

One-year warranty on the device

Every VITALGLOW tracker carries a one-year warranty against manufacturing defects, counted from the delivery date. The remedy is a replacement unit, not a repair: if a device fails within that year for a covered reason, we send a working unit rather than asking you to wait for a repair cycle.

The 30-day window described above is a separate thing. It covers a change of mind or a device that does not suit your vehicle, and it applies from delivery. The one-year warranty covers defects that appear after that window has closed.

Visible damage from an accident, water ingress after incorrect mounting, or a unit opened or modified by the owner is outside the warranty. If the fault looks internal or firmware-related, we may ask for the unit back so we can diagnose it; if the fault is visible, you do not need to return anything before a replacement is arranged.

To start a claim, email cs@vitalglowlink.com with the order number and what the device is doing. Include a photograph if the fault is visible.

30-Day Refund or Replacement

If an eligible VITALGLOW GPS tracker order has a product or order issue, contact support within 30 days with your order information. Depending on the issue and order record, support may review refund, replacement, or troubleshooting options.

Before Sending a Return

Please do not send a product back without contacting VITALGLOW first. Unauthorized returns may be delayed or rejected because support needs to confirm the order, issue type, return destination, and next step.

Product Support

VITALGLOW support can help with setup, tracking questions, product use, order questions, and troubleshooting. For the fastest response, include your order number, product model, email used at checkout, and a clear description of the problem.

Important Notes

Return or replacement eligibility may depend on product condition, timing, order status, destination, and the details of the issue. Amazon orders may also be handled through Amazon's own refund, replacement, and return process when purchased on Amazon.

Contact

For return, warranty, or product support questions, use the contact page and include as much order detail as possible.