Refund policy

VITALGLOW wants customers to feel confident when purchasing GPS tracking products from our store. If you are not satisfied with your purchase, please contact us at cs@vitalglowlink.com within 30 days of delivery so we can review your request.

Eligible items may qualify for a refund or replacement within 30 days of delivery. To be eligible, the item should be returned in reasonable condition with the original accessories and packaging when possible. Please include your order number when contacting us.

Refunds or replacements may not be available for products that are damaged by misuse, unauthorized modification, improper installation, water exposure beyond the product rating, or normal wear and tear. We may request photos, order details, or basic troubleshooting information before approving a return or replacement.

If a return is approved, we will provide return instructions by email. Refunds are processed to the original payment method after the returned item is received and inspected. Processing times may vary depending on your payment provider.

Shipping charges, expedited shipping fees, and other non-product fees may not be refundable unless required by law or unless the issue was caused by our error.

This policy applies to orders placed on vitalglowgps.com. For products purchased from another marketplace or sales channel, please follow the return process of that platform.